Question 1

My delivery is damaged, what do I do now?

Accepted Answer

Please check directly on receipt of delivery whether your product is damaged. Usually only the packaging is affected, but the product itself is undamaged. If this is not the case, please get in touch with us for assistance via phone or using our contact form. Please have your customer number or invoice ready so we can quickly trace your order.

Question 2

What do I do if I want to make a complaint?

Accepted Answer

We kindly ask you to send us photos so that our technical department can check the complaint and suggest a solution. We need the following photos to assess the issue:

A photo of the erected tent or alternatively a photo of the pole box with inscription.
A photo of the affected area.

After completion of the assessment, we will contact you immediately.

Please write to the following e-mail address: service@alltents.com.

Question 3

What should I do if I don't receive the assembly instructions?

Accepted Answer

If no assembly instructions are enclosed with your delivery or if you do not have them to hand, you can easily download them from the respective product detail page. Additionally, a copy of the assembly instructions is provided with your order confirmation. If you have any additional questions or concerns, please get in touch with us via phone or our contact form.

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My delivery is damaged, what do I do now?

What do I do if I want to make a complaint?

What should I do if I don't receive the assembly instructions?

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