Q: What do I do if I entered incorrect information on my order?

Please contact us immediately for assistance - contact us .

Question 1

What's the difference between PE and PVC tarps?

Accepted Answer

The main difference between PE (polyethylene) and PVC (polyvinyl chloride) tarps comes down to durability, weight, and intended use.

PE tarps are lightweight, flexible, and budget-friendly — great for occasional or short-term use. They’re water-resistant and easy to handle, making them ideal for covering garden equipment, temporary shelters, or seasonal storage.

PVC tarps are heavier, more robust, and fully waterproof. They’re designed for long-term or professional use, like protecting machinery, vehicles, or use in industrial settings. PVC tarps are also UV-resistant, tear-resistant, and can handle tough weather conditions. They’re often referred to as “truck tarps” due to their heavy-duty nature.

Quick tip: If you need a tarp for regular or all-weather use, PVC is your go-to. For lighter protection or occasional cover, PE works well.

Question 2

What is a gable panel?

Accepted Answer

A gable panel is the triangular-shaped wall that sits at the front and back of a peaked-roof tent or shelter — just under the sloped roof sections. It closes off the ends of the tent, offering more weather protection and stability. This term is commonly used in architectural design, and in our products, gable panels are key for sealing and securing the structure.

Question 3

Are carry bags included with party or storage tents?

Accepted Answer

Some of our party tents and storage tents include carry bags, especially in smaller or more mobile models. Please refer to the individual product page on our site for exact details (scroll down on the page if needed).

Question 4

Can I use zip ties instead of bungees for securing a tent tarp (roof / sidewalls)?

Accepted Answer

We advise you NOT to use zip ties instead of bungees. Zip ties lack the necessary flex that our bungees offer. The use of zip ties can lead to tearing the tarp and/or the eyelets, which the warranty would not cover. You can purchase new bungees via the following link: https://www.alltents.com/accessories/bungees/

Question 5

Do you offer installation, assembly services or site surveys for your tents, shelters or gazebos?

Accepted Answer

No, we do not offer installation, product assembly, or on-site surveys.

Question 6

Do you offer customized logo or other branding for your tents?

Accepted Answer

No, we do not offer customization or logo printing services.

Question 7

What do I do if I need additional product assembly guidance?

Accepted Answer

You can find assembly videos at the bottom of the individual product page on our site or visit our youtube channel - AllTents

Question 8

Can I cancel my order?

Accepted Answer

Once submitted, order processing begins immediately upon payment. If you have a concern about your order, please contact us immediately for assistance - contact us.

Question 9

What do I do if I entered incorrect information on my order?

Accepted Answer

Please contact us immediately for assistance - contact us.

Question 10

Do you offer replacement or spare parts?

Accepted Answer

Yes. Before reaching out, please refere to your assembly instructions to identify the part numbers and quantities - contact us.

Question 11

Do you deliver to Alaska or Hawaii?

Accepted Answer

No, we do not deliver to Alaska or Hawaii.

Question 12

What should I do if my shipment is delayed?

Accepted Answer

If your order is delayed, the best first step is to check your tracking information. You can contact the carrier directly for the most accurate updates. If you're still concerned, feel free to reach out - contact us.

Question 13

What do I do if the box is damaged or parts are missing upon delivery?

Accepted Answer

We recommend that you check your product for damage immediately upon receipt. Most of the time, only the packaging is affected, and the product itself remains undamaged. If this is not the case, or parts are missing, please contact us for assistance - contact us.

Question 14

Why did only part of my order arrive?

Accepted Answer

Shipments may be split across multiple packages or pallets, and carriers sometimes deliver them on different days. If your tracking shows partial delivery, the remaining items are likely still in transit. Contact the carrier for updates, or reach out to us if you have further concerns - contact us.

Frequently Asked Questions

Popular questions