Q: What do I do if I entered incorrect information on my order?

Please contact us immediately for assistance - contact us .

Q: What is your return policy?

You can find our return policy here: returns

Question 1

Can I cancel my order?

Accepted Answer

Once submitted, order processing begins immediately upon payment. If you have a concern about your order, please contact us immediately for assistance - contact us.

Question 2

What do I do if I entered incorrect information on my order?

Accepted Answer

Please contact us immediately for assistance - contact us.

Question 3

What can I expect after placing an order?

Accepted Answer

After placing your order, you will receive an order confirmation by e-mail with all the details of your order. As soon as your order has shipped, you'll receive a final invoice. In addition you will receive a sperate email with a link to track your shipment(s).

Question 4

Do you offer replacement or spare parts?

Accepted Answer

Yes. Before reaching out, please refere to your assembly instructions to identify the part numbers and quantities - contact us.

Question 5

Can I pay in installments?

Accepted Answer

We do not accept payments in installments directly. But, we offer payment with PayPal and Klarna which may provide installment options for you directly. We also accept major credit/debit cards, Apple Pay, Google Pay

Question 6

My payment was declined.  What should I do?

Accepted Answer

Payments may be declined for several reasons. Try the following steps:

Confirm that your card details (billing address, ZIP code, expiration date, CVV) are correct.
Ensure you have sufficient funds or available credit.
Contact your bank to confirm they are not blocking the transaction due to fraud protection, especially if the card has been issued by a Credit Union.
Try an alternate payment method.

Question 7

Will I be charged sales tax?

Accepted Answer

Sales tax is applied based on your shipping address and local laws. Taxes are calculated at checkout before you complete your order.

Question 8

What is your return policy?

Accepted Answer

You can find our return policy here: returns

Orders & Payment