Question 1

What's the difference between PE and PVC tarps?

Accepted Answer

The main difference between PE (polyethylene) and PVC (polyvinyl chloride) tarps comes down to durability, weight, and intended use.

PE tarps are lightweight, flexible, and budget-friendly — great for occasional or short-term use. They’re water-resistant and easy to handle, making them ideal for covering garden equipment, temporary shelters, or seasonal storage.

PVC tarps are heavier, more robust, and fully waterproof. They’re designed for long-term or professional use, like protecting machinery, vehicles, or use in industrial settings. PVC tarps are also UV-resistant, tear-resistant, and can handle tough weather conditions. They’re often referred to as “truck tarps” due to their heavy-duty nature.

Quick tip: If you need a tarp for regular or all-weather use, PVC is your go-to. For lighter protection or occasional cover, PE works well.

We will gladly support you in finding the right tent for your particular needs! Contact us by e-mail: service@alltents.com

Question 2

Are spare parts available?

Accepted Answer

Yes, spare parts are available for existing customers who have purchased directly from us. We stock spare parts tailored specifically for our product ranges — so if something breaks or goes missing, we’ve got you covered. Fill out our spare parts form to get started.

Question 3

What are the wind, rain, and snow ratings for your tents?

Accepted Answer

Currently, official wind, rain, or snow load ratings are not available for our tents and shelters. While many of our models are built to withstand everyday weather, we recommend dismantling your tent during storms, heavy snowfall, or extreme conditions. Safety guidance can also be found in the instruction manual included with your purchase.

Question 4

What is a gable panel?

Accepted Answer

A gable panel is the triangular-shaped wall that sits at the front and back of a peaked-roof tent or shelter — just under the sloped roof sections. It closes off the ends of the tent, offering more weather protection and stability. This term is commonly used in architectural design, and in our products, gable panels are key for sealing and securing the structure.

Question 5

Do you offer installation, assembly services or site surveys for your tents, shelters or gazebos?

Accepted Answer

We currently do not offer installation, product assembly, or on-site surveys. However, our products are designed for easy self-assembly and each purchase includes detailed instructions to help guide you through the setup process. For further support, check our online manuals (found on each product display page) or video tutorials you can find on our YouTube Channel.

Question 6

Do you sell lighting, heating, or flooring options for party tents and event shelters?

Accepted Answer

We do not currently offer lighting, heaters, or flooring as part of our product range. If you're planning an event and need these accessories, we suggest sourcing them from a local event rental or supply company. Our tents are compatible with most standard third-party equipment.

Question 7

Can I get my tent customized with a logo or other branding?

Accepted Answer

At this time, we do not offer customization or logo printing services. While many customers look to personalize tents for business events, trade shows, or outdoor promotions, our products are sold in standard designs without branding. You may explore third-party printing services if tent customization is essential for your use case.

Question 8

Can I cancel or make changes to my order?

Accepted Answer

Once submitted, orders cannot be canceled. If you have a concern about your order, please contact us immediately for assistance via phone or using our contact form.

Question 9

Can I pay in installments?

Accepted Answer

We are unable to accept payments in installments.

Question 10

What should I do if my shipment is delayed?

Accepted Answer

If your order is delayed, the best first step is to check your tracking information. If shipped via UPS, FedEx, or DHL, you can contact the courier directly for the most accurate updates. If you're still concerned, feel free to reach out to our customer service team — we’re happy to help.

Question 11

What do I do if the box is damaged or parts are missing on delivery?

Accepted Answer

We recommend that you check your product for damage immediately upon receipt. Most of the time, only the packaging is affected, and the product itself remains undamaged. If this is not the case, please contact us for assistance via phone or using our contact form. Contact us immediately after receiving the goods if something is missing.

Question 12

Why did only part of my order arrive?

Accepted Answer

Parcel shipments may be split across multiple packages, and carriers like UPS and FedEx sometimes deliver them on different days. If your tracking shows partial delivery, the remaining items are likely still in transit. Contact the courier for updates, or reach out to us if you have further concerns.

Question 13

Do you deliver to Alaska or Hawaii?

Accepted Answer

Unfortunately, we do not currently deliver to Alaska or Hawaii. Our delivery services are limited to the contiguous United States. We apologize for any inconvenience this may cause. If you have questions or need further assistance, please feel free to contact our customer service team.

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