Question 1

What's the difference between PE and PVC tarps?

Accepted Answer

The main difference between PE (polyethylene) and PVC (polyvinyl chloride) tarps comes down to durability, weight, and intended use.

PE tarps are lightweight, flexible, and budget-friendly — great for occasional or short-term use. They’re water-resistant and easy to handle, making them ideal for covering garden equipment, temporary shelters, or seasonal storage.

PVC tarps are heavier, more robust, and fully waterproof. They’re designed for long-term or professional use, like protecting machinery, vehicles, or use in industrial settings. PVC tarps are also UV-resistant, tear-resistant, and can handle tough weather conditions. They’re often referred to as “truck tarps” due to their heavy-duty nature.

Quick tip: If you need a tarp for regular or all-weather use, PVC is your go-to. For lighter protection or occasional cover, PE works well.

We will gladly support you in finding the right tent for your particular needs! Contact us by e-mail: service@alltents.com

Question 2

Are spare parts available?

Accepted Answer

Yes, spare parts are available for existing customers who have purchased directly from us. We stock spare parts tailored specifically for our product ranges — so if something breaks or goes missing, we’ve got you covered. Fill out our spare parts form to get started.

Question 3

What are the wind, rain, and snow ratings for your tents?

Accepted Answer

Currently, official wind, rain, or snow load ratings are not available for our tents and shelters. While many of our models are built to withstand everyday weather, we recommend dismantling your tent during storms, heavy snowfall, or extreme conditions. Safety guidance can also be found in the instruction manual included with your purchase.

Question 4

Can I cancel or make changes to my order?

Accepted Answer

Once submitted, orders cannot be canceled. If you have a concern about your order, please contact us immediately for assistance via phone or using our contact form.

Question 5

Can I pay in installments?

Accepted Answer

We are unable to accept payments in installments.

Question 6

What should I do if my shipment is delayed?

Accepted Answer

If your order is delayed, the best first step is to check your tracking information. If shipped via UPS, FedEx, or DHL, you can contact the courier directly for the most accurate updates. If you're still concerned, feel free to reach out to our customer service team — we’re happy to help.

Question 7

What do I do if the box is damaged or parts are missing on delivery?

Accepted Answer

We recommend that you check your product for damage immediately upon receipt. Most of the time, only the packaging is affected, and the product itself remains undamaged. If this is not the case, please contact us for assistance via phone or using our contact form. Contact us immediately after receiving the goods if something is missing.

Question 8

Why did only part of my order arrive?

Accepted Answer

Parcel shipments may be split across multiple packages, and carriers like UPS and FedEx sometimes deliver them on different days. If your tracking shows partial delivery, the remaining items are likely still in transit. Contact the courier for updates, or reach out to us if you have further concerns.

Question 9

Do you deliver to Alaska or Hawaii?

Accepted Answer

Unfortunately, we do not currently deliver to Alaska or Hawaii. Our delivery services are limited to the contiguous United States. We apologize for any inconvenience this may cause. If you have questions or need further assistance, please feel free to contact our customer service team.

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